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USING CAPTIVATE
Troubleshooting
Last updated 9/28/2011
Capture of elevated applications in Windows
Vista/Windows 7
You will have to set administrator permissions for the AdobeCaptivate.exe file to record or capture applications
running in elevated or administrator mode.
To set administrator permissions for AdobeCaptivate.exe:
1 Locate AdobeCaptivate.exe in your installation directory. If you have not changed any settings during installation,
you can locate this in the \\Program Files\Adobe\Adobe Captivate 5 folder.
2 Right-click the file, and select Run As Administrator. The User Account Control (UAC) dialog box appears.
3 Click Allow.
Choppy full motion recording
Note: Applies only if you are using Adobe Captivate on Microsoft Windows.
You can create a smoother full motion project, particularly better mouse movement, by disabling hardware
acceleration. When hardware acceleration is enabled, it can use a great deal of system resources and result in “choppy”
full motion recording. Disabling hardware acceleration results in better full motion recording quality.
To disable hardware acceleration, change this setting in the following location: Start Menu > Settings > Control Panel
> Display > Settings > Advanced > Troubleshoot.
If you disable hardware acceleration, your computer screen will briefly flicker when you begin and end full motion
recording. This screen flicker does not harm your computer and does not appear in the final project.
Correcting colors in slides
In general, color should appear correctly in Adobe Captivate projects. However, there are cases in which colors may
appear inaccurately, such as when the color scheme varies radically between slides. So if Slide A uses color palette ABC,
and Slide B uses color palette XYZ, and the two palettes are radically different, Slide B might resort to using palette ABC.
Most of these problems can be fixed by changing the video quality of the slide. Adobe Captivate provides four levels of
video quality, even though only the Standard option is suggested for most uses.
To change video quality in a slide:
1 In an open project, double-click the slide containing the colors you want to correct.
2 From the Slide menu, select Video Quality and one of the video options:
Standard The default format for slides. Standard is the most efficient choice for the majority of screenshots because
it uses 256 optimized colors. Standard slides also compress well, which results in smaller file sizes.
Optimized This option gives you the highest JPEG quality possible.
JPEG This option is best used when the slide contains a photograph. You can change the quality and compression
ratio for JPEG images on the Project Preferences dialog box.
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